Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Delivery delay Your orders are collected from Monday to Friday (except public holidays) and shipped within a maximum of 48 hours after confirmation of payment. Delivery times vary between 24 and 48 hours from the shipping date for deliveries in France. Deliveries are made on working days, ie every day except Sunday and holidays. Shipping methods     When ordering, you can choose the shipping method you desire.   The standard shipping method is Colissimo off without signature. If you prefer delivery with signature, an additional cost applies, thank you for contacting us by email at Free shipping is offered during certain times of the year. Where applicable, the offer is listed on the home page during the grace period. transport your parcel   Shipping charges include packaging, handling and postage. They can contain a fixed part and a variable part based on price or weight of your order. We advise you to group your items in one order. We can not group two distinct orders and you will have to pay postage for each of them. Your package is shipped at your own risk, but special care is taken to protect fragile products. Packages are oversized and protected. tracking control   Upon confirmation of your order, you will receive the email with your order number which allows you to track online delivery of your package and delivery. delivery address   Want to receive your package to an address different from the billing address? It's easy: in the "My Account", you can specify several different delivery addresses and assign a name to better recognize. For example, "Home", "Office", "in Doe", etc. So next time you order, you will only have to choose! our partners     more information about your delivery? For further information, please contact Customer Service by email at or by phone indigo 0820 20 53 17 (0.15 € / minute), Monday to Friday, 9:00 am 19:00.

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